Last updated: August 9, 2026 | Effective: January 1, 2024
Please read these Terms of Service carefully before using any services provided by Improx Group. By accessing or using our website, engaging our services, or entering into a service agreement, you agree to be bound by these terms. If you do not agree, please do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Improx Group ("Company", "we", "us", or "our"), governing your use of our website at improxgroup.com and all related services.
By clicking "I Agree", signing a Statement of Work, submitting an inquiry, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using our services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Improx Group provides a range of business and technology services, including but not limited to:
The specific scope, deliverables, timelines, and pricing for each engagement are governed by a separate Statement of Work (SOW) or Service Agreement signed between the parties. These Terms apply alongside, and do not replace, any such agreement.
Where we provide you with access to a client portal, project management system, or any online platform as part of our service delivery:
Fees for services are as set out in the applicable Statement of Work or invoice. All fees are exclusive of applicable taxes (including VAT/GST) unless otherwise stated.
Unless otherwise agreed in writing:
Invoices not paid by their due date may incur interest at 1.5% per month on the overdue balance. We reserve the right to suspend services for accounts more than 30 days past due.
Deposits are non-refundable once work has commenced. Refund requests for services not yet delivered will be assessed on a case-by-case basis at our sole discretion.
Upon receipt of full payment, Improx Group assigns to you all intellectual property rights in the final deliverables specifically created for you under the applicable Statement of Work, to the extent such rights are assignable.
Improx Group retains ownership of all pre-existing intellectual property, frameworks, methodologies, tools, templates, and know-how used to create the deliverables. We grant you a non-exclusive, perpetual licence to use such components as incorporated into the deliverables.
All content on our website — including text, graphics, logos, images, and software — is the property of Improx Group or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
Unless you request otherwise in writing, we reserve the right to reference the existence of our engagement with you (not confidential details) for marketing and portfolio purposes.
Each party agrees to keep confidential all non-public information received from the other party in connection with the services ("Confidential Information"). This obligation does not apply to information that:
Our teams sign internal confidentiality agreements, and we implement appropriate technical and organisational measures to safeguard your data.
We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including (where applicable) the UK GDPR, EU GDPR, and similar laws in other jurisdictions.
Where we process personal data on your behalf as part of service delivery, we act as a data processor and will:
A Data Processing Agreement (DPA) may be executed separately where required by law.
Our services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
Business outcomes such as revenue growth, search engine rankings, or technology performance depend on many factors outside our control. We cannot guarantee specific results.
To the maximum extent permitted by applicable law, Improx Group's total cumulative liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the claim.
In no event shall we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify, defend, and hold harmless Improx Group and its directors, employees, agents, and partners from and against any claims, liabilities, damages, judgements, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
You may terminate a service engagement by providing written notice as specified in the applicable Statement of Work. Any fees already paid for work completed or resources already committed are non-refundable.
We may terminate or suspend access to our services immediately, without prior notice, if:
Upon termination, all provisions that by their nature should survive will survive, including confidentiality obligations, intellectual property provisions, payment obligations for completed work, and limitation of liability.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
In the event of any dispute arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If negotiation fails within 30 days, either party may pursue the matter through the courts of England and Wales, to whose exclusive jurisdiction the parties hereby submit.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of our services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using our services and notify us in writing.
If you have any questions about these Terms of Service, please contact our legal team:
Our team is happy to clarify any aspect of our Terms of Service before you engage with us.
Contact Us →Quick reply within 1 business hour.